Reviews for Residence Inn Los Angeles Redondo Beach · page 2

Good

⭐⭐⭐⭐⭐ We had a wonderful stay at the Residence Inn by Marriott Los Angeles Redondo Beach, but we especially want to recognize Pepe from the kitchen/breakfast area. Pepe was incredibly kind, welcoming, and attentive throughout our stay. As a family visiting from Puerto Rico, it was such a nice feeling to meet someone we could speak Spanish with and who genuinely took the time to talk with us and make us feel at home. What stood out most was his willingness to always go the extra mile. His warmth and friendliness made our mornings even more enjoyable and became one of those little details that made our family vacation special. Pepe is truly an asset to the Marriott team, and we hope management recognizes him for the wonderful hospitality he provides to guests. Thank you, Pepe, for making our stay even more memorable! 🇵🇷❤️

Had an amazing experience at this hotel. The receptionist roxas was amazing always welcomed us with a smile and was very easy to talk to. Aswell as the staff Karen, Pepe and Gabriella they were sooo nice and so accommodating. They really made the stay a 10/10. Would recommend staying here to everyone.

It is always clean and friendly!

ROXAS EVANS FOR PRESIDENT!!!!!!! Roxas has made our stay extremely amusing. Whether it was to wish us a good morning, good afternoon or good night, it was always done with a beautiful smile. Roxas, you have made our stay very special and we will always remember you! Your family from Canada (the in-laws), Miss Mary, mister Bruno, Merinda & Alessia ❤️

Positive check-in experience tonight. After a long day including travel and attending a baseball game, our family rolled in. Joe and Karen were working the front desk and were welcoming and pleasant. They got us squared away and were happy to accommodate a few needs we had. They were positive and friendly throughout.

*UPDATING to 4 star as this was resolved promptly after my initial review.* Writing a review in hopes my primary complaint can be resolved. I booked via the Marriott Bonvoy app for July 25-27th at a "stay and play" rate which stated it includes parking and a $10 market credit. Upon arrival I reminded the front desk of the included parking and was given a paper to put in my car for parking. I was given a handicap room, to which I asked to be switched and was told the hotel was fully booked and I could not. There was also a spider in the shower to which we were told "it's California, there's spiders" by the front desk. I decided to not make a big deal out of it and let it go. Upon check out I asked about the $10 market credit and the front desk agent said she didn't see anything about that on my booking, so I showed her my confirmation page that stated the included parking and $10 market credit, to which she told me to just grab something from the market, since nothing had prices on them I grabbed 2 red bulls and she just told me "you're good". After arriving home I looked at my folio and saw I was charged for two nights of parking totaling $50. I called immediately and the agent said he is not seeing free parking on my booking and that he needs to pass it on to a supervisor who should be calling me. This whole experience has been unsatisfactory, especially since I have stayed at a neighboring hotel many times without issues like this. Considering I booked directly through the app and not through some 3rd party and have a screenshot of the confirmation showing that I booked the "stay and play" rate with parking included I believe I should be refunded for the parking.

My stay here was fantastic! Roxas at the front desk is such a gem! His service was impeccable and he’s very attentive-whatever I needed, he did not hesitate to provide. His presence was missed on my last night staying here, as there was a shift in the atmosphere walking into the lobby without him there. I’d stay here again due to the location being midway to the airport and our daily destination and just to see Roxas’ smiling face! Breakfast was standard. The only thing I dislike is that pets don’t have a designated level to stay on, having dogs on my floor (and possibly in my room) is not too fun too think about.

When we checked in past midnight, Jo greeted us with a friendly smile and a really helpful attitude. He listened to us recount our event filled night and his wonderful attitude made up for the mishaps we had on our drive here from NorCal. We really appreciate the kindness he showed us when we checked in.

Hotel close to highway, parking cost $25, first day in a room: carpet is old, the bed was smell pipi, in a bathroom has spider, next day they changed the room. Breakfast is ok