Hotel Policies at Residence Inn Los Angeles Redondo Beach

What customers say about Hotel policies

This has been one of the best hotels I ever stayed at in LA so far! I stayed here recently for a week and it was amazing. From check in to check out the staff have been so sweet and nice. I was worried because when I looked up the hotel on Yelp it was reported as closed, so I called the hotel and the staff answered and reassured me that they are open and weren’t sure why the Yelp page is showing it as closed. They have been so helpful on the phone answering my questions and helping me and always greeting me in the mornings and nights when we would leave. I loved the room too because it came with a kitchen and fridge and since we were staying a week we were able to store drinks in the fridge and keep them cold. I love how it came with a TV and we could watch in bed and the room was also so cold too and it made the nights so easy to sleep. I never had trouble sleeping at all! The room was spacious and really clean as well, I didn’t hear any neighbors. I did hear occasionally running upstairs but that was it. There was a big desk to work on and a bathroom with a light up mirror. I did the hotel package that came with the parking so parking was included with my package and there was free breakfast every morning! The breakfast was really good I had hot waffles and hot coffee in the morning and it was really good ! I wish we took advantage of the pool and hot tub, but maybe next time. I definitely would stay here again ! I love this hotel and it wasn't that far from the Los Angeles Airport (LAX) either! About a 13 min drive without traffic. It's a great location and you can bring pets too! I loved my stay here and would definitely come back again!

Perfect stay! The hotel has an excellent location—right outside is a metro station, and it’s situated in a quiet, comfortable neighborhood. The rooms are very spacious. I must mention the breakfast—it’s truly delicious. Karen、sarah and other staff offer a wonderful service, Highly recommend!

Had an amazing experience at this hotel. The receptionist roxas was amazing always welcomed us with a smile and was very easy to talk to. Aswell as the staff Karen, Pepe and Gabriella they were sooo nice and so accommodating. They really made the stay a 10/10. Would recommend staying here to everyone.

*UPDATING to 4 star as this was resolved promptly after my initial review.* Writing a review in hopes my primary complaint can be resolved. I booked via the Marriott Bonvoy app for July 25-27th at a "stay and play" rate which stated it includes parking and a $10 market credit. Upon arrival I reminded the front desk of the included parking and was given a paper to put in my car for parking. I was given a handicap room, to which I asked to be switched and was told the hotel was fully booked and I could not. There was also a spider in the shower to which we were told "it's California, there's spiders" by the front desk. I decided to not make a big deal out of it and let it go. Upon check out I asked about the $10 market credit and the front desk agent said she didn't see anything about that on my booking, so I showed her my confirmation page that stated the included parking and $10 market credit, to which she told me to just grab something from the market, since nothing had prices on them I grabbed 2 red bulls and she just told me "you're good". After arriving home I looked at my folio and saw I was charged for two nights of parking totaling $50. I called immediately and the agent said he is not seeing free parking on my booking and that he needs to pass it on to a supervisor who should be calling me. This whole experience has been unsatisfactory, especially since I have stayed at a neighboring hotel many times without issues like this. Considering I booked directly through the app and not through some 3rd party and have a screenshot of the confirmation showing that I booked the "stay and play" rate with parking included I believe I should be refunded for the parking.

Hotel close to highway, parking cost $25, first day in a room: carpet is old, the bed was smell pipi, in a bathroom has spider, next day they changed the room. Breakfast is ok